At Hourva, we want every jean you order to feel as special as the moment you wear it.If something isn’t quite right, our return and exchange process is simple, transparent, and customer-friendly.
Timeframe
-
Exchanges: Within 30 days of receiving your order.
-
Refunds: Within 14 days of receiving your order.
Timeframes start from the delivery date.
Eligibility
To qualify for a return or exchange:
-
Items must be unworn, unused, and in original condition.
- All tags, packaging, and jewelry boxes must be intact.
- Dresses must be free from makeup, perfume, deodorant, or pet hair.
- All accessories or parts originally included (e.g., belts, straps) must be returned together.
Non-Refunded Items
- For hygiene reasons, we cannot accept returns on worn jewelry.
-
Any items marked “Final Sale” (including items discounted by 30% or more) cannot be refunded but can be exchanged.
FREE REPLACEMENT
We offer a free replacement in the following cases:
- Wrong size received
- Damaged product
- Manufacturing defect
Please contact us within 30 days of delivery at return@hourva.com with your order number and photos (if applicable), and our team will assist you.
Return Options & Fees
-
Store Credit: 100% value refunded as credit – no return fee. Store credit never expires and can be used anytime for anything on the website.
-
Exchange: 100% free – no fees at all! Select a new size during the return process.
-
Refund: $9.75 return fee deducted from your refund. Refunds are issued to your original payment method.
Original shipping fees are non-refundable.
How to Return or Exchange
-
Email Us
Contact return@hourva.com with your order number, reason for return/exchange, and photos if applicable.
-
Receive Instructions
We’ll send you the return address and step-by-step guidance.
-
Ship Your Item
Return your item using a trackable shipping service. (Return shipping costs are the responsibility of the customer unless the item qualifies for a free replacement.)
-
Processing
- Refunds: Processed within 5–7 business days after inspection.
- Exchanges: Shipped within 3–5 business days after approval.
- Store Credit: Issued immediately after your return is dropped off with the carrier.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will prioritize your replacement or refund at no extra cost.
We’re here to help.
If you have any questions about your return or exchange, email return@hourva.com and our team will be happy to assist you.
